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Customer Support Team Leader

Company Name:
Parker Hannifin Corp
19140">Customer Support Team Leader
Job Code :19140
Division :AAG - HSD Kalamazoo
Location :Kalamazoo MI US 49001
% of Travel Required :0-10%
Job Type :Full Time
Career Level :Manager (Manager/Supervisor of Staff)
Education :Bachelor''s Degree
Category :Aerospace/Aviation/Defense
Job Description :
SUMMARY
Leads a major operations unit to accomplish production,
operations support, and quality objectives through a
centralized function or through the coordinated efforts of
multiple teams within the unit. Establishes and implements
tactical and operational strategy to achieve division
objectives. Typically a mid-management level at a large
division, or a staff level at a medium to small division,
based on level of manufacturing/engineering activity and
production/sales volume.
Functional areas within operations include:
Manufacturing Operations: Assembly and Test; Inspection;
Tool Engineering; Machining; Tool and Die; Industrial
Engineering; Manufacturing Engineering.
Operations Support: Provisioning; Materials and Production
Planning and Control; Purchasing and Subcontract
Administration; Inventory and Distribution; Facilities and
Maintenance.
Quality: Quality Assurance; Quality Reliability.
LEVEL CHARACTERISTICS
I. Complexity
Define projects, schedules, and specific outcome measures
for a major operations unit (e.g. manufacturing
engineering, facilities and maintenance, purchasing) at a
large division or staff level responsibility for overall
operations at a medium to small division. Acts as an
advisor to staff to resolve production, quality, or
operations support problems; initiates and coordinate inter-
organizational efforts to meet customer requirements.
Operations may involve multiple product types, suppliers,
and cover more than a single facility. Process and quality
requirements may involve extensive manufacturing
technologies.
II. Impact
Has primary responsibilities for resource allocation (e.g.
capital equipment, staffing, material and inventory
control, facilities, etc.) having an identifiable impact on
production cost, quality and performance to schedule.
Frequent contact with customers and across internal teams
concerning production priorities, interdependencies, and
schedules.
Job Requirements :
Knowledge of the relevant manufacturing, quality or
operations support function that would typically be
obtained through a Bachelor''s degree in a manufacturing-
related business or technical discipline, and eight or more
years of progressive experience within the specialty area.
Demonstrated ability to perform the described role and
responsibilities and obtain the desired results.
Certification or a professional designation in a specialty
area (e.g. APICS) may be required or preferred depending on
position requirements.
Four or more years of increasing responsibility for
leadership within manufacturing operations requiring
advanced project planning and team organizational skills.
Demonstrated teamwork and team building skills in producing
results and meeting organizational objectives. Capable of
assessing and developing individual and team skills and
capabilities. Able to create and maintain enthusiasm for
new and challenging goals. Serve as a role model by
promoting new ideas and positive change.
Thorough understanding of production technology, and/or
specialty support areas including broad knowledge of
business and regulatory environments and trends.
Offer Relocation :Maybe
Other Skills :Equal opportunity/Affirmative action employer. U.S. Citizenship or U.S. Permanent Resident status required.

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