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Technical Manager--Kalamazoo

Company Name:
Ascension Health
Ascension Health Information Services (AHIS) is seeking to hire an experienced Technical Manager who will oversee the server technical delivery staff ensuring the 24x7 delivery of server services supporting a wide variety of clinical and business applications, in our Kalamazoo, MI location.
This includes working with peer managers in other technology areas as well as engaging with local and regional clinical and business leadership. The Technical Manager must have both technical expertise and understanding of healthcare clinical and business environments and management principles. The Technical Manager will provide direct project oversight support for server infrastructure changes needed to support daily operations as well as new application needs ensuring these efforts include support of Business Continuity and Disaster Recovery.
### QUALIFICATIONS
Bachelors Degree (IS, IT or Business) is preferred
At least 10 years equivalent work experience in management of senior and entry level technical staff
Advanced knowledge in two (2) or more of the following technologies:
Intel based enterprise server platforms (single server and blade systems)
Microsoft Windows Server 2000, 2003 and 2008
Redhat or SUSE Linux
Citrix XEN Services
EMC VMWare Services
IBM AIX Systems
HP UX Systems
SUN Solaris Systems
IBM iSeries Systems
Experience working in a team-oriented, collaborative environment
Very knowledgeable in troubleshooting applications accessed via Microsoft Windows 2000, XP and VISTA systems
Thorough knowledge of back up and storage technologies (SAN, NAS), network technologies (LAN, WAN, Wireless, RFID, Firewalls), telecommunications technologies (TDM, VOIP, CallCenter), Active Directory/Global Catalogue/LDAP enterprise systems
Business Continuity and Disaster Recovery experience
Proven knowledge of systems development life cycle methodologies
Project management experience in a technical environment
Thorough knowledge of ITIL, ITSM processes
Strong understanding of the organization's goals and objectives
Exceptional written, oral communication and interpersonal skills
Ability to conduct research into server issues and products as required
Ability to present ideas to both technical and non-technical leaders
Highly self motivated and directed, with keen attention to detail
Proven analytical and problem-solving abilities.
Ability to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation.
Ability to fulfill the requirements of On Call and 24/7 work rotations
Willingness to reside within a commutable distance of Kalamazoo, MI
### RESPONSIBILITIES
The Technical Manager will:
Manage team of system engineers and system administrators to ensure 24x7 operations of server systems hosting critical clinical and business applications.
Will be single point of contact for all server infrastructure related management escalations
Manage application driven and infrastructure related server projects
Lead, coordinate and participate in key process improvements as they relate to the client/server environment in both the physical and virtual environment.
Coordinate and collaborate with network, backup and storage engineering teams and clinical/business application leadership groups to ensure availability, reliability, and scalability of server infrastructure to meet business demands.
Work with security team to establish and implement policies, procedures, and technologies to ensure server security.
Serve as a strategic contact for the escalation of server issues; provide timely response to customer inquiries.
Oversee planning and implementation of server upgrades, maintenance fixes, and vendor-supplied patches.
Architect and define strategies for integration of disparate operating environments.
Recommend modifications to server environment in order to improve efficiency, reliability, and performance.
Ascension Health ( ) is transforming healthcare by providing the highest quality care to all, with special attention to those who are poor and vulnerable. Ascension Health, which provided $1.3 billion in care of persons living in poverty and community benefit programs last year, is the nation's largest Catholic and nonprofit health system. Our Mission-focused Health Ministries employ more than 122,000 associates serving in more than 1,400 locations in 21 states and the District of Columbia.
Ascension Information Services (AIS) is a subsidiary of Ascension Health, a Catholic healthcare organization dedicated to the transformation of healthcare through excellent clinical care throughout the continuum and through innovation. AIS has a clear vision to be a leader in delivering efficient and effective IT services, measured by meeting industry performance metrics; demonstrating agility and flexibility to adapt to changes in customers' needs and business models; and providing low-cost, high-value IT service attractive to potential customers outside the organization. AIS has more than 2,300 associates, supported by various third parties, focused on providing value to our stakeholders. In 2013, AIS was honored to be selected by _Computerworld_ as No. 52 on its Best Places to Work in IT list, and by _Elearning!_ Media Group/Aberdeen Group as No. 28 on its Learning!100 Corporate Enterprise Honoree list.
This position is with AHIS; located in Kalamazoo, MI
Equal Opportunity Employer M/F/D/V

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