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Field Service Technician

Company Name:
SITE Personnel/MAP Engineering
Field Service Technician $42-45,000 + Overtime Kalamazoo, MI
GENERAL RESPONSIBILITIES
Service products at Customer locations
Perform preventive maintenance, site surveys, installations, modifications and equipment start-ups as required by customers
Provide training and re-training in the use of equipment at customer locations
Provide phone service and troubleshooting support from home office
Provide sales leads to Sales Department
Determine parts required for in field repairs
Co-ordination of service trips including travel plans
Accurately communicate and discuss problems with customers
Document all aspects of Service work performed
QUALIFICATIONS
Excellent oral, written and interpersonal communications skills
Well developed organizational skills
Ability to travel -- 80 -- 85% travel time (US and international travel)
Solid mechanical and electrical aptitude and troubleshooting skills
Working knowledge and ability to perform high quality welds
Working knowledge of PLC controls and logic
Hydraulic knowledge/troubleshooting beneficial
Ability to remain calm in difficult situations
High School education, technical training, and 2 to 4 years of related technical service work

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