Service Desk Technician
3.
7 Kalamazoo, MI Kalamazoo, MI Full-time Full-time $24 an hour $24 an hour 12 days ago 12 days ago 12 days ago We believe our employees make us the best.
To support our employees, we provide benefit offerings for our employees to choose what fits their life.
Offerings include medical, dental, company paid employee only dental, dental for dependents, company paid core vision for employee and family, HSA, FSA, 401k, company paid group life and AD&D, voluntary life, short and long-term disability, fitness incentives, wellness premium discount, pet insurance, paid parental leave, tuition reimbursement, and EAP.
Core Values At Schupan, we want to positively impact our people, community, and planet every day.
We believe our core values foster a culture of excellence through growth.
Schupan & Sons, Inc.
expects all employees to perform their job duties and consistently follow the core values.
Integrity - We are honest in our interactions to foster trust, accountability, and responsibility.
Empowerment - We are committed to providing the resources necessary to elevate our employees & our business to excellence.
Sustainability - We are dedicated to the wellbeing of our communities, our people, our environment and to the long-term success of our business.
Compassion - We are inspired to help others and committed to a workplace of kindness, understanding, and respecting others' diverse perspectives and experiences Title:
Service Desk Technician Classification:
Hourly Reports To:
IT Operations Manager Position Type:
Full-time SUMMARY TheService Desk Technician serves as the first point of contact for employees seeking technical assistance.
A large portion of the Helpdesk Technician's time is dedicated to answering phones and live chats, responding to web tickets, and providing walk up customer service.
Proactively solve problems and provide timely and professional customer service to employees.
ESSENTIAL FUNCTIONS Setup and troubleshoot Microsoft Windows Deploy and repair printers, scanners, and other peripherals Create active directory accounts and O365 mailboxes Provide on-site and remote support to end users Document support requests within the helpdesk ticketing system Maintain accurate inventory of all assets Work with outside vendors as needed Execute other tasks delegated by the IT Operations Manager Maintains regular and predictable attendance Performs other duties as assigned POSITION QUALIFICATIONS BASIC EDUCATION AND EXPERIENCE Associates Degree or other post-secondary education Minimum of 2 years related experience and/or training An equivalent combination of education and experience SKILLS AND ABILITIES Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications Ability to interact positively, courteously and professionally with employees Ability to walk the customer through the problem-solving process.
Ability to communicate effectively with others, both verbally and in writing Ability to work well under pressure and respond to other employees with respect and consideration regardless of their status or position Analytical, organized, and detail oriented PHYSICAL REQUIREMENTS Frequently lift and/or move up IT equipment weighing up to 25 pounds and occasionally lift and/or move equipment up to 50 pounds Prolonged periods sitting at a desk and working on a computer REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Setup and troubleshoot Microsoft Windows Deploy and repair printers, scanners, and other peripherals Create active directory accounts and O365 mailboxes Provide on-site and remote support to end users Document support requests within the helpdesk ticketing system Maintain accurate inventory of all assets Work with outside vendors as needed Execute other tasks delegated by the IT Operations Manager Maintains regular and predictable attendance Performs other duties as assigned Associates Degree or other post-secondary education Minimum of 2 years related experience and/or training An equivalent combination of education and experience Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications Ability to interact positively, courteously and professionally with employees Ability to walk the customer through the problem-solving process.
Ability to communicate effectively with others, both verbally and in writing Ability to work well under pressure and respond to other employees with respect and consideration regardless of their status or position Analytical, organized, and detail oriented Frequently lift and/or move up IT equipment weighing up to 25 pounds and occasionally lift and/or move equipment up to 50 pounds Prolonged periods sitting at a desk and working on a computer.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Kalamazoo, MI Kalamazoo, MI Full-time Full-time $24 an hour $24 an hour 12 days ago 12 days ago 12 days ago We believe our employees make us the best.
To support our employees, we provide benefit offerings for our employees to choose what fits their life.
Offerings include medical, dental, company paid employee only dental, dental for dependents, company paid core vision for employee and family, HSA, FSA, 401k, company paid group life and AD&D, voluntary life, short and long-term disability, fitness incentives, wellness premium discount, pet insurance, paid parental leave, tuition reimbursement, and EAP.
Core Values At Schupan, we want to positively impact our people, community, and planet every day.
We believe our core values foster a culture of excellence through growth.
Schupan & Sons, Inc.
expects all employees to perform their job duties and consistently follow the core values.
Integrity - We are honest in our interactions to foster trust, accountability, and responsibility.
Empowerment - We are committed to providing the resources necessary to elevate our employees & our business to excellence.
Sustainability - We are dedicated to the wellbeing of our communities, our people, our environment and to the long-term success of our business.
Compassion - We are inspired to help others and committed to a workplace of kindness, understanding, and respecting others' diverse perspectives and experiences Title:
Service Desk Technician Classification:
Hourly Reports To:
IT Operations Manager Position Type:
Full-time SUMMARY TheService Desk Technician serves as the first point of contact for employees seeking technical assistance.
A large portion of the Helpdesk Technician's time is dedicated to answering phones and live chats, responding to web tickets, and providing walk up customer service.
Proactively solve problems and provide timely and professional customer service to employees.
ESSENTIAL FUNCTIONS Setup and troubleshoot Microsoft Windows Deploy and repair printers, scanners, and other peripherals Create active directory accounts and O365 mailboxes Provide on-site and remote support to end users Document support requests within the helpdesk ticketing system Maintain accurate inventory of all assets Work with outside vendors as needed Execute other tasks delegated by the IT Operations Manager Maintains regular and predictable attendance Performs other duties as assigned POSITION QUALIFICATIONS BASIC EDUCATION AND EXPERIENCE Associates Degree or other post-secondary education Minimum of 2 years related experience and/or training An equivalent combination of education and experience SKILLS AND ABILITIES Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications Ability to interact positively, courteously and professionally with employees Ability to walk the customer through the problem-solving process.
Ability to communicate effectively with others, both verbally and in writing Ability to work well under pressure and respond to other employees with respect and consideration regardless of their status or position Analytical, organized, and detail oriented PHYSICAL REQUIREMENTS Frequently lift and/or move up IT equipment weighing up to 25 pounds and occasionally lift and/or move equipment up to 50 pounds Prolonged periods sitting at a desk and working on a computer REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Setup and troubleshoot Microsoft Windows Deploy and repair printers, scanners, and other peripherals Create active directory accounts and O365 mailboxes Provide on-site and remote support to end users Document support requests within the helpdesk ticketing system Maintain accurate inventory of all assets Work with outside vendors as needed Execute other tasks delegated by the IT Operations Manager Maintains regular and predictable attendance Performs other duties as assigned Associates Degree or other post-secondary education Minimum of 2 years related experience and/or training An equivalent combination of education and experience Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications Ability to interact positively, courteously and professionally with employees Ability to walk the customer through the problem-solving process.
Ability to communicate effectively with others, both verbally and in writing Ability to work well under pressure and respond to other employees with respect and consideration regardless of their status or position Analytical, organized, and detail oriented Frequently lift and/or move up IT equipment weighing up to 25 pounds and occasionally lift and/or move equipment up to 50 pounds Prolonged periods sitting at a desk and working on a computer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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