Patient flow coordinator
Company Name:
Compass Group, North America
A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services.
By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence.
Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services.
That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results .
In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential.
Play a key role in our future success:
Crothall Healthcare provides customer focused support services.
As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering.
Crothall is a compilation of the most committed and talented individuals working in the industry today.
Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group, North America, we want you to be as great as you can be.
We empower our associates to direct their own future, keeping them confident that we support them every step of the way.
As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude.
Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare .
The opportunity for greatness is real at Crothall Healthcare and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Crothall is the place for you.
We are looking for energetic, passionate and career minded people to join our team and help grow our business.
In this position you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel utilizing TeamChimes applications.
You will ensure positive patient, customer and transporter satisfaction, proper priority standard utilization, program quality standards, performance improvement, and personnel productivity.
In this position, you will:
Job Description:
This is a GREAT OPPORTUNITY to become a leader in a great company, and growing corporation.
In this position you will be responsible for the effective daily coordination and monitoring of Patient Transportation services in a hospital environment through timely and accurate dispatch, management of customer transportation requests, and efficient assignments of transport personnel utilizing company applications.
In addition, you would ensure positive patient, client, and transporter satisfaction by providing excellent customer service on the floor or on the phone.
Responsibilities:
Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.
Exhibits excellent telephone etiquette and listening skills.
Ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity.
Maintains a safe, healthy, orderly, and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment.
Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
Understands and is able to determine, explain, and develop dispatcher logic and transporter activities; acts as a transporter when necessary.
Ensures proper operation of company hardware, software programs, page, and phone handling systems; is able to troubleshoot and work with Information Systems.
Ensures requests have been completed in an efficient and timely manner according to current departmental standards, priorities, and patient appointments.
Functions as a liaison between Patient Transportation and other departments.
Develops and promotes positive effective customer service relations with patients, patient family members, visitors, and staff
Resolves problems related to patient, visitor, staff, or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends.
Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit.
Is reliable and trustworthy.
Qualifications:
MUST have a flexible work schedule.
Effective organizational skills necessary to plan, organize, coordinate, and direct the activities of transport requests and associates' productivity.
Service/quality mentality and attitude.
High school graduate, equivalent, or equal-related experience.
Preferred dispatcher, transport, or hospital experience.
Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
Ability to maintain composure under pressure.
Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.
Mental ability to provide excellent judgment for problem solving related to response time and performance of associates' coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations.
Excellent interpersonal skills necessary to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation's skills must be strong, genuine, and noticeable.
Physical ability to withstand frequent to prolonged sitting or walking if performing transport functions.
Effective verbal and listening communication skills.
Ability to work a weekend and holiday rotation.
Ability to work in general hospital environment with the potential for category I exposure related to blood and body fluids when transporting patients.
Great People.
Great Service.
Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve.
We retain the finest workers with a highly competitive compensation and comprehensive benefits plan.
If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization.
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
EOE & AA Employer M/F/D/V
Job ID: JF06291437005
PATIENT FLOW COORDINATOR
MI-KALAMAZOO
JF06291437005 Estimated Salary: $20 to $28 per hour based on qualifications.
Compass Group, North America
A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services.
By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence.
Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services.
That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results .
In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential.
Play a key role in our future success:
Crothall Healthcare provides customer focused support services.
As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering.
Crothall is a compilation of the most committed and talented individuals working in the industry today.
Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group, North America, we want you to be as great as you can be.
We empower our associates to direct their own future, keeping them confident that we support them every step of the way.
As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude.
Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare .
The opportunity for greatness is real at Crothall Healthcare and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Crothall is the place for you.
We are looking for energetic, passionate and career minded people to join our team and help grow our business.
In this position you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel utilizing TeamChimes applications.
You will ensure positive patient, customer and transporter satisfaction, proper priority standard utilization, program quality standards, performance improvement, and personnel productivity.
In this position, you will:
Job Description:
This is a GREAT OPPORTUNITY to become a leader in a great company, and growing corporation.
In this position you will be responsible for the effective daily coordination and monitoring of Patient Transportation services in a hospital environment through timely and accurate dispatch, management of customer transportation requests, and efficient assignments of transport personnel utilizing company applications.
In addition, you would ensure positive patient, client, and transporter satisfaction by providing excellent customer service on the floor or on the phone.
Responsibilities:
Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.
Exhibits excellent telephone etiquette and listening skills.
Ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity.
Maintains a safe, healthy, orderly, and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment.
Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
Understands and is able to determine, explain, and develop dispatcher logic and transporter activities; acts as a transporter when necessary.
Ensures proper operation of company hardware, software programs, page, and phone handling systems; is able to troubleshoot and work with Information Systems.
Ensures requests have been completed in an efficient and timely manner according to current departmental standards, priorities, and patient appointments.
Functions as a liaison between Patient Transportation and other departments.
Develops and promotes positive effective customer service relations with patients, patient family members, visitors, and staff
Resolves problems related to patient, visitor, staff, or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends.
Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit.
Is reliable and trustworthy.
Qualifications:
MUST have a flexible work schedule.
Effective organizational skills necessary to plan, organize, coordinate, and direct the activities of transport requests and associates' productivity.
Service/quality mentality and attitude.
High school graduate, equivalent, or equal-related experience.
Preferred dispatcher, transport, or hospital experience.
Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
Ability to maintain composure under pressure.
Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.
Mental ability to provide excellent judgment for problem solving related to response time and performance of associates' coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations.
Excellent interpersonal skills necessary to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation's skills must be strong, genuine, and noticeable.
Physical ability to withstand frequent to prolonged sitting or walking if performing transport functions.
Effective verbal and listening communication skills.
Ability to work a weekend and holiday rotation.
Ability to work in general hospital environment with the potential for category I exposure related to blood and body fluids when transporting patients.
Great People.
Great Service.
Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve.
We retain the finest workers with a highly competitive compensation and comprehensive benefits plan.
If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization.
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
EOE & AA Employer M/F/D/V
Job ID: JF06291437005
PATIENT FLOW COORDINATOR
MI-KALAMAZOO
JF06291437005 Estimated Salary: $20 to $28 per hour based on qualifications.
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